Shipping, Returns, Warranty & Repairs

Shipping

  • In stock items typically ship within 1-4 business days from the purchase date.

  • Out of stock and made to order items will usually ship within 3-5 weeks, unless stated otherwise. (Message us if you want to make sure the item you want is in stock.)

  • A tracking number will be e-mailed to you once your order has been shipped.

  • If you have questions regarding your online order status or for other shipping locations, please contact us at contact@sergiohasbanijewelry.com

  • Signature is required upon delivery. SH Jewelry is not responsible for lost shipments that are deemed delivered by the courier. SH Jewelry is not responsible for any delays that may be caused by the shipping company.

  • All packages that are returned to SH Jewelry due to a wrong address or customer unavailable upon arrival will be subject to re-shipment fees.

Returns and Exchanges

  • All sales are final, however, if you are not completely satisfied with your purchase, we offer an exchange or store credit for unworn merchandise in original condition.
  • Restocking fees (shipping and handling charges) are non-refundable and will be deducted from your returns.
  • If any error was made on our end, no fees will be charged.
  • For any exchanges, please write to contact@sergiohasbanijewelry.com within 14 days of receiving your order.

When returning an order, your items will be subject to inspection before you receive an approval. SH Jewelry reserves the right to refuse returned products that have been altered, damaged or worn. All items must be returned in all original packaging.

** Items on sale, custom orders, modified jewelry, earrings, gift cards and deposits are non refundable. **

Warranty

We offer a 30 day warranty on any jewelry defects, after the date of purchase. The warranty does not apply to normal wear and tear, modifications, scratches, or any customer negligence. Please contact us at contact@sergiohasbanijewelry.com for any warranty related issues or inquiries.

To ensure the longevity and appearance of your precious gold and diamond jewelry, it is recommended to remove them prior to engaging in activities such as sleeping, swimming (chlorine), exercising, showering, applying perfume, or using any abrasive products or cleaners. Additionally, it is advisable to store your jewelry in a cool and dry place to maintain its condition.

Repairs

We offer jewelry repairs at all times. To inquire about any jewelry repairs, please contact us by email, phone or social media for an estimate.

Thank you for choosing SH Jewelry. If you have any further questions, please do not hesitate to contact us at contact@sergiohasbanijewelry.com.